“Every time I call Blue Ribbon for help, I want to write a testimonial. Your service is exceptional! This is my 11th year as a Blue Ribbon customer. Yesterday I called about some plumbing issues. Lyle, BR service provider quickly took care of the repairs that same day! As a single – not very handy – homeowner, I don’t know what I would do without BR.
Thanks for your exceptional service!”
MICHELINE B., WHEATRIDGE CO
“I highly recommend your Home Warranty plan to sellers as a nice “perk” to attract buyers and give them peace of mind when purchasing. Sellers are able to advertise coverage the entire time their home is listed and payment is at time of closing.”
KRISTY C., PUEBLO
Broker Associate, Re/Max Associates Pueblo
“Dear Blue Ribbon crew,
Well. yesterday was the last day for SCC and I was just tying up some loose ends here in the office. The crew to load the U Haul will be here Wednesday and Thursday I will pull our 30 ft. trailer behind it. That part I’m not looking forward to as I’m hardly a trucker and it’s a 58 ft long load. Friday, however, we will wake up in Mancos, CO. That’s the good part.
I just wanted to let you folks know that in my 41 years in the industry (25 as a contractor) that I have never found a better company to work for and I have worked for many companies both large and small. This says a lot about your crew and management. BRHW is one of the few things i will miss about working in this area. I wish all of you well. Feel free to call anytime and if you ever come down to Mesa Verde, I know where to get the best cup of coffee in the county and my house is 7 minutes from the park entrance.
Thanks for everything”
TOM N., COLORADO SPRINGS, CO
“It’s taken me a while to get this letter to you, but I could not forget how much I wanted to comment to you on the excellent customer service I received from Hilary. I am new to Colorado as a whole, but the move here from California enabled me to buy my first ever home. Having never been a stranger in a strange land when it came to get help for repairs, but Hilary not only walked me through the process, she even took the extra time to make sure everything was okay afterward. Moreover, as often happens, I did not hear from the repairman right away and so I naturally called Hilary again for my status. With every call, she remained calm, friendly, professional and helpful. While my own anxiety to effectuate repairs did not rise to the level of screaming my frustration at the person on the other end of the phone, I realize the potential for such incidents in here profession are always there, yet there was never a hint of exasperation in her voice when she addressed me and my concerns.
Everything is a big problem when you don’t know anybody in town, but Hilary and Blue Ribbon took my BIG problems and reduced them to a mouthful of gratitude from me.”
ROSSANA P., DENVER, CO
“Please give your service manager a big pat on the back for his outstanding customer service I experienced today! I was so pleased. Give that man a raise. Thanks again.”
DIANE R. S., LITTLETON, CO
“Thank you very much for the check from Blue Ribbon Home Warranty which helped enormously with the expense of repairing the gas valve on my furnace. I appreciate this very much, and am especially grateful that you were willing to help even though I failed to use the correct procedures for making a claim. The warranty, which was provided by the sellers of my house, will expire in December. I am wondering whether it is possible for me to purchase this same coverage on my own? I would like some information regarding what is covered, the various levels of coverage available, prices, etc. Again, thank you for your kind and prompt attention to my furnace repair.”
NANCY H., DENVER, CO
“Thank you for taking these worries from my life. As a 1st time homeowner and newly single, I need all the help I can get. This type of protection would be great for elderly people as well.”
DONNA BETH D., COLORADO SPRINGS, CO
“Dear Sir – On approximately December 1, 2006, we were in dire straits for heat. I have a mom with Alzheimer’s, a son with mild autism and an elderly father. John your GM went above and beyond his duties and got us help right away and kept following up with calls to make sure we were ok. Please see that he is commended for a job well done! Respectfully,”
JOAN C., FORT COLLINS, CO
“Hi. I wanted to take a minute to say thank you for your help with replacing my hot water heater. It has been a pleasure doing business with you. Thanks again and have a great day and a great holiday season.
PS If I come across anyone who would appreciate your companies services. I will definitely refer them your way.”
SEAN L., AURORA, CO
“I wanted to drop a line of appreciation for the tremendous program you are running there at Blue Ribbon Home Warranty. During the negotiations of our house purchase, I insisted that the seller buy your product instead of the competition’s. That being said, I never expected to receive the impressive service that I did. On both of the unfortunate occasions that we had to call on you, your service was prompt, fair, and courteous. The vendors and service bureaus you contract are equally glowing. It seems the norm these days, is that organizations can get “tight pockets” at pay-up time. Not the case with Blue Ribbon. I never once encountered a roadblock or felt pushed around. I especially want to credit Jackie for her exemplary service over the telephone. Her demeanor was simply lovely. She was compassionate and fair and never once disputed our needs. I feel like I have a friend in Jackie. Please express, to her, my gratitude. It is a rarity to encounter people as top notch as yourselves. Blue Ribbon Home Warranty is an exceptional company. Thank you for playing it straight.”
JEREMY P., GREELEY, CO
“We can now sleep with the peace of mind that our home is safe with a new furnace. I will recommend the Blue Ribbon Home Warranty Policy and your Company to all of my friends and coworkers. Again my wife and I would like to thank you.”
JOSEPH W. F., DENVER, CO
“At a time when so many service and insurance companies make people feel guilty when they have to file a claim or need service of any kind, it has been refreshing to have Blue Ribbon as our home warranty provider. We would definitely recommend them to any of our friends.”
RANDY M., DENVER, CO
“Just wanted to send a quick note to tell you how pleased we were with the service we received on Friday. We called because of a leaky shower. I really appreciate the courteous and professional service that was received, please extend our thanks for the excellent service to Blue Ribbon Home Warranty.”
THOMASINE L., AURORA, CO
“I just got a very nice call from a long term customer. Her name is Debra T. and she’s been with us since 2002. She called to let us know how much she appreciates our customer service. Her experience with us has always been exceptional. She appreciates the fact that we are sincere and human when dealing with our customers. She says that when she deals with most companies their reps sound as though they are following a script and that is irritating. She also mentioned the fact that our hold message isn’t a sales pitch. She doesn’t feel like we are trying to talk her into service that she doesn’t need every time she calls. She asked me to pass these comments onto the “powers that be”.”
JACKIE S., BLUE RIBBON SERVICE DEPARTMENT
“I wanted to drop you a note to let you know about an excellent employee that you have in your service. With every call no matter how urgent (in my mind) or not, Tim is always there for me. His knowledge of household problems is just Great! He has walked me thru any problems, calmed my nerves and just generally is a very nice person. I will no doubt re-new my contract with Blue Ribbon just for the service that I have been receiving.
Thank You Again.”
PATTE T., COLORADO, SPRINGS, CO
“I would like to take the opportunity to thank Blue Ribbon for the expeditious and uncomplicated handling of a repair with our water well pump. My special thanks go out to Tim and Jackie, they dealt with our emergency in a professional and courteous way that helped us get the check in the mail only one week after the incident happened, helping us tremendously dealing with the financial burden. The professionalism and courtesy of your customer service representatives set a standard for home warranty companies in the Denver area, again our heartfelt thanks for a job well done.”
ANDY G., DENVER, CO
“I have worked with Blue Ribbon about 4 years now. They are so good, I have their warranty on more than one property. WOW! They are awesome. All we paid was our deductible. You will NEVER be sorry that you chose them.”
ELLEN T., DILLON, CO
“I need to thank you again for the excellent service I received from Blue Ribbon. I am thrilled with the new water heater, and Charles was so pleasant and very professional. I have a good friend who just received his real estate license and a position at Coldwell Banker at Cherry Creek. I’ve told him all about your service, and I strongly encouraged him to recommend your company to all potential buyers and sellers. Thank Again.”
KATE A., CENTENNIAL, CO
“I just wanted to write you a quick thank you letter. This past year I have had to face some difficult challenges with my rentals. Working full time and having a limited knowledge of maintenance problems and how to fix things, I am especially grateful that I have my Blue Ribbon Warranty. You have been very helpful and I just wanted to drop you a note and let you know how much I appreciate the service you have given me.”
JOEL W., DENVER, CO
“Hello Tim, this is Deb T., again, formerly of #### Lexington Village Lane. I would really like to have the telephone number of the biggest, highest Head Honcho that you can give me or at where you work… now this is not a complaint call, it’s not the run of the mill, “gee, you are nice guys”. Over the years that I have had the pleasure to do business with y’all, you are one of the, if not the, company that could set the tone for Corporate America, small and large business people…You’re true to your word when you say you’re going to call back, your representatives are great, the people that come out and do whatever are great and I know that you really try, every one of you guys try to do a good job and you succeed, and, the man who runs or the woman who runs this company needs to really know that you guys are knocking yourselves out. It’s very rare that you find a company that is as all together in every respect as you guys are, and I really just feel that it would be the right and decent thing to let the top man know that he’s got a company that is made terrific by his good employees and contractors. My number is 719 550-#### and yes, if I go to buy another home, which I’m not planning to be in a apartment forever, you guys will be the company I call, to warranty my next home. I hope you had a good holiday, have a nice weekend. Thank you again.”
DEB T., COLORADO SPRINGS, CO
“I called yesterday, April 23rd with a pilot out on my water heater. Within 2 hours, Carlson Services was here, diagnosed the problem and repaired it. It was fantastic. The two young men were very nice and knowledgeable and solved it straightaway.”
PAUL D., ERIE, CO
“Once again, it is my pleasure to commend the service persons you contract with. I received superior service from “Mike” a month or so ago, when the thermostat on my boiler was stuck. I had made my appt. for the wrong date! He went out of his way to make room for me in his schedule, and fixed the problem. Then, the garbage disposal quit. Monday is the only day I can be at home, and even though Ed had a full schedule, he came and fixed the disposal at 5:45 p.m.! I’m sure he’d have rather been home, but he was pleasant, efficient, and, the job is well done.
I hope I don’t have to contact you again, except to renew my warranty…LOL. It is a huge relief to know that, if something does go wrong here at the house, my Blue Ribbon warranty is as good as gold! Thanks to all of you for a fine service.”
MICHELINE B., WHEAT RIDGE, CO
“Dear John, your Service is GREAT and you Rock! That’s why I stick with you guys. Thank for taking care of my clients. I’m at peace now knowing you are warranting my clients home. I look forward to continuing to do business together for many years to come.”
JODI RAE R – REALTOR., SERVING ELIZABETH, FRANKTOWN, CASTLE ROCK AND PARKER, CO
“I have contracted with Blue Ribbon since 1997, and I have found them to be an excellent group to work with. They are responsive to customer needs, and they do their best to make sure the local companies they work with respond promptly. It’s a good feeling to know that they are there in the event of a covered problem.”
LINDA Z., COLORADO SPRINGS, CO
“I have worked with Blue Ribbon about 4 years now. They are so good, I have their warranty on more than one property. WOW! They are awesome. Tim in Service is outstanding. As an example, we had a furnace go out on Saturday 2/14 at 5 PM. We called Blue Ribbon and no kidding they had a technician over there by 8 PM who got the heater working right away. All we paid was our deductible. You will NEVER be sorry that you chose Blue Ribbon Home Warranty.”
ELLEN T., DILLON, CO
“I just wanted to send you a note of thanks for helping me out when the igniter on our furnace went out. My experience was outstanding. Tim took my call at about 4 and sent out a work order quickly and informed me that we would be responsible if there would be overtime charges. Sherry? the dispatcher at Breckenridge mechanical had the work order within about 10 minutes and informed me that overtime started at 4:30 which was the time I was calling and set up a technician that arrived around 5. Tim the technician was extremely knowledgeable, showed me what was wrong, worked quickly and had the problem resolved by about 6. So while I did have to pay the overtime charge, the whole experience was outstanding, Thank you again for all your help and making this easy.”
BRUCE W., BRECKENRIDGE, CO
“I would like to commend Blue Ribbon Home Warranty and your service contractors. As a Realtor, I have used Blue Ribbon as the model for my Buyer’s contracts for 5+ years, and as a homeowner, our present home included a Blue Ribbon Warranty which we have voluntarily renewed for 3 years running. have worked with Blue Ribbon about 4 years now. Recently, the garage door opener failed and Gregor Garage Door performed a replacement. Their service, communication, thorough inspection and adjustment of our existing door was professional and complete in every way, even including a follow-up phone call and return visit when minor adjustments were required.
Again, your contractors and system performed above my expectations and provided ongoing evidence that my trust and faith in your service is well-placed. It is a good business strategy to always take care of customers and your continuing effort to exceed my expectations will result in ongoing referrals to my customers as well. Best regards.”
RICK Y., ENGLEWOOD, CO
“Blue Ribbon to the rescue, once again. Thank goodness. My kitchen drain started backing up yesterday. I called first thing this morning, and had a plumber here at 3p.m. Professional, pleasant, competent, my drain was cleared, worn out “trap replaced and dinner will be on the table tonight.
I cannot tell you how much I value my Blue Ribbon Home Warranty. Right now, with taking mandatory furlough days from work, having to call in a plumber wouldn’t have been good. Because of the warranty, the problem was taken care of. I will always assure that the annual Blue Ribbon fee is part of my budget – just like the mortgage. Thank you, thank you, thank you.”
MICHELINE B., WHEAT RIDGE, CO
“My wife and I recently purchased a home in Heritage West. The selling agent had purchased a home warranty as part of the listing, and we have found Blue Ribbon to be exceptional in every sense. Within seven days of purchasing the home, the furnace went out and I couldn’t get it re-lit. I called Blue Ribbon and they had a service tech out immediately. It turns out that the burner set was incorrect for the furnace model, creating a serious safety issue. Blue Ribbon contributed $1100 towards the purchase of a new furnace. I couldn’t have been happier. Within three days of that occurrence, the Sub Zero refrigerator quit working. They ended up putting in a new compressor to the tune of $700. Then the Kitchen Aid dishwasher broke, and at the same time, the clothes washer quit draining. Again, Blue Ribbon came to the rescue. Most recently the Kitchen Aid in-wall microwave/convection oven had a problem. They had a tech out immediately, and the magnetron was replaced. All of these events happened within 5 months of purchasing the house, and Blue Ribbon never batted an eye, they just delivered everything they said they would and more!
I am normally a self-insurer, but our experience with Blue Ribbon has sold me on the value of their product. Thanks Blue Ribbon!”
JOHN & SHARON M., DENVER, CO
“Dear Blue Ribbon Home Warranty, if I had to pick one company who excels in customer service, it would certainly be you folks. I have never had a bad experience.”
LINDA K. S., COLORADO SPRINGS, CO
“We were given Blue Ribbon as a wedding gift when we bought our home over 23 years ago. Next Month (May) will be 23 years married & with Blue Ribbon Home Warranty. It is so nice to have repairs done by a company that already screens & interviews the repair tech’s & I know I am getting a quality insured person that is coming to my home. I had a serious Gas Stove problem that would have blown up my house & the Tech disconnected my Stove for Safety & Blue Ribbon purchased us a NEW one. Another Tech had worked on the Stove that came with the House more than once & Mickey Moused the repairs & it was amazing we didn’t have an explosion. There Techs’ are honest, knowledgeable. I am also a Heart Patient & our Heat went out in the dead of a cold winter Night & they came out LATE one Night & worked & got it repaired & up & running & there were A lot service calls due to the storm & we were taken care of within hours. Also had my refrigerator go out & was leaking some gases day before Thanksgiving & Blue Ribbon replaced that with a house full of guests & ton of food that had to stay cold. This just a few emergencies they’ve handled over the years not to mention all the little things like when my dryer Element went out . the Hot Water heater the washer several times. It’s REALLY nice to call ONE NUMBER & FILE a CLAIM & know Blue Ribbon knows who to call for me & have them contact me for scheduling my repairs and I will be Fairly Charged if any more times than Not I haven’t had to pay any out of pocket. My Plan really protects the right type of coverage I need. I am so Glad there is a Company out there like this I guess it says it all that I am a Happy Customer 23 years now & counting. Do something good for your Home & sign up today you’ll be glad you did. I’d love to read your comments. All homes will need repairs. Signed a Very Happy Customer.”
BILL & KATHY, BERTHOUD, CO
“I just wanted to comment on the two contractors that performed work for me today. Wayne Kulm of Dependable Appliance and Tom of SCC Electrical both did a very professional and expedient job. Every contractor that has come to my house to do work in under Blue Ribbon has been great.”
BRIAN O., COLORADO SPRINGS, CO
“I just wanted to comment on the outstanding service I received from Blue Ribbon today. I have had BRHW for about 5 years now and every time I have an issue they are always prompt to resolve it. Today was no different, I came home last night to a flooded garage, from an overflowing water heater. I called BRHW and the next morning they had someone out to take care of the problem. When it came to replacing the water heater the contractor called for approval and installed it immediately, and filled it up, and hauled the old one away. I now have hot water again with no out of pocket costs. thank you so much Blue Ribbon for all you do. I will never let my contract expire with service like this.”
ANTHONY W., LONGMONT, CO