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Customers Service Letters
- 98.5% Satisfaction |
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Paul
D. Hello Tim, this is Deb T., again, formerly of #### Lexington Village Lane. I would really like to have the telephone number of the biggest, highest Head Honcho that you can give me or at where you work... now this is not a complaint call, it's not the run of the mill, "gee, you are nice guys". Over the years that I have had the pleasure to do business with y'all, you are one of the, if not the, company that could set the tone for Corporate America, small and large business people...You're true to your word when you say you're going to call back, your representatives are great, the people that come out and do whatever are great and I know that you really try, every one of you guys try to do a good job and you succeed, and, the man who runs or the woman who runs this company needs to really know that you guys are knocking yourselves out. It's very rare that you find a company that is as all together in every respect as you guys are, and I really just feel that it would be the right and decent thing to let the top man know that he's got a company that is made terrific by his good employees and contractors. My number is 719 550-#### and yes, if I go to buy a neither home, which I'm not planning to be in a apartment forever, you guys will be the company I call, to warranty my next home. I hope you had a good holiday, have a nice weekend. Thank you again.
Deb T. I just wanted to write you a quick thank you letter. This past year I have had to face some difficult challenges with my rentals. Working full time and having a limited knowledge of maintenance problems and how to fix things, I am especially grateful that I have my Blue Ribbon Warranty. You have been very helpful and I just wanted to drop you a note and let you know how much I appreciate the service you have given me.
Joel W. I need to thank you again for the excellent service I received from Blue Ribbon. I am thrilled with the new water heater, and Charles was so pleasant and very professional. I have a good friend who just received his real estate license and a position at Coldwell Banker at Cherry Creek. I've told him all about your service, and I strongly encouraged him to recommend your company to all potential buyers and sellers. Thank Again.
Kate A. "I have found your service and knowledge to be superior to any other home warranty company, that I've dealt with in the past. I have now renewed with you folks for over ten years now and just wanted to say, Thank You." Terry Lynn I would like to take the opportunity to thank Blue Ribbon for the expeditious and uncomplicated handling of a repair with our water well pump. My special thanks go out to Tim and Jackie, they dealt with our emergency in a professional and courteous way that helped us get the check in the mail only one week after the incident happened, helping us tremendously dealing with the financial burden. The professionalism and courtesy of your customer service representatives set a standard for home warranty companies in the Denver area, again our heartfelt thanks for a job well done. Andy
G. Mr. Lane, I just wanted to drop you a
note to let you know about an excellent employee that you have in
your service. With every call no matter how urgent (in my mind) or
not, Tim is always there for me. His knowledge of household problems
is just Great! He has walked me thru any problems, calmed my nerves
and just generally is a very nice person.
I will no doubt re-new my contract with Blue Ribbon just for the
service that I have been receiving. Patte T. I just got a very nice call from a long term customer. Her name is Debra T. and she’s been with us since 2002. She called to let us know how much she appreciates our customer service. Her experience with us has always been exceptional. She appreciates the fact that we are sincere and human when dealing with our customers. She says that when she deals with most companies their reps sound as though they are following a script and that is irritating. She also mentioned the fact that our hold message isn’t a sales pitch. She doesn’t feel like we are trying to talk her into service that she doesn’t need every time she calls. She asked me to pass these comments onto the “powers that be”. Jackie S. Just wanted to send a quick note to tell you how pleased we were with the service we received on Friday. We called because of a leaky shower. I really appreciate the courteous and professional service that was received, please extend our thanks for the excellent service to Blue Ribbon Home Warranty.
Thomasine L. "At a time when so many service and insurance companies make people feel guilty when they have to file a claim or need service of any kind, it has been refreshing to have Blue Ribbon as our home warranty provider. We would definitely recommend them to any of our friends."
Randy M. "We can now sleep with the peace of mind that our home is safe with a new furnace. I will recommend the Blue Ribbon Home Warranty Policy and your Company to all of my friends and coworkers. Again my wife and I would like to thank you."
Joseph W. F. "Just a quick note from a homeowner. Your service exceeded our expectations."
David and
Yvette K. I wanted to drop a line of appreciation for the tremendous program you are running there at Blue Ribbon Home Warranty. During the negotiations of our house purchase, I insisted that the seller buy your product instead of the competition's. That being said, I never expected to receive the impressive service that I did. On both of the unfortunate occasions that we had to call on you, your service was prompt, fair, and courteous. The vendors and service bureaus you contract are equally glowing. It seems the norm these days, is that organizations can get "tight pockets" at pay-up time. Not the case with Blue Ribbon. I never once encountered a roadblock or felt pushed around. I especially want to credit Jackie for her exemplary service over the telephone. Her demeanor was simply lovely. She was compassionate and fair and never once disputed our needs. I feel like I have a friend in Jackie. Please express, to her, my gratitude. It is a rarity to encounter people as top notch as yourselves. Blue Ribbon Home Warranty is an exceptional company. Thank you for playing it straight.
Jeremy P. Hi. I wanted to take a minute to say thank you for your help with replacing my hot water heater. It has been a pleasure doing business with you. Thanks Again and have a great day and a great holiday season. PS If I come across anyone who would appreciate your companies services. I will definitely refer them your way.
Sean L. Dear Sir - On approximately December 1, 2006, we were in dire straits for heat. I have a mom with Alzheimer's, a son with mild autism and an elderly father. John your GM went above and beyond his duties and got us help right away and kept following up with calls to make sure we were ok. Please see that he is commended for a job well done! Respectfully, Joan C "I would like to commend one of your employees, Angela W. I have your Blue Ribbon Home Warranty on my home. I was out of town and a friend was house sitting. My furnace went completely out. My friend called your office and spoke with Angela, explaining the situation. Angela immediately dispatched one of your contractors who arrived within the hour and repaired my heating unit. Angela professionally handled what could have been a tragedy. Being out of town and having my cat and parrot in an unheated home could have been fatal for one or both of them. I want to thank Angela for her outstanding customer service and genuine concern in getting heating service to my residence in a prompt and efficient manner. The cost of the warranty is a small price to pay and a great peace of mind for everyone involved."
Gina C. "Thank you for taking these worries from my life. As a 1st time homeowner and newly single, I need all the help I can get. This type of protection would be great for elderly people as well."
Donna Beth D.
"Thank you very much for the check from Blue Ribbon Home Warranty which helped enormously with the expense of repairing the gas valve on my furnace. I appreciate this very much, and am especially grateful that you were willing to help even though I failed to use the correct procedures for making a claim. The warranty, which was provided by the sellers of my house, will expire in December. I am wondering whether it is possible for me to purchase this same coverage on my own? I would like some information regarding what is covered, the various levels of coverage available, prices, etc. Again, thank you for your kind and prompt attention to my furnace repair."
Nancy H. Please give your service manager a big pat on the back for his outstanding customer service I experienced today! I was so pleased. Give that man a raise. Thanks again.
Diane R. S.
It's taken me a while to get this letter to you, but I could not forget how much I wanted to comment to you on the excellent customer service I received from Hilary. I am new to Colorado as a whole, but the move here from California enabled me to buy my first ever home. Having never been a stranger in a strange land when it came to get help for repairs, but Hilary not only walked me through the process, she even took the extra time to make sure everything was okay afterward. Moreover, as often happens, I did not hear from the repairman right away and so I naturally called Hilary again for my status. With every call, she remained calm, friendly, professional and helpful. While my own anxiety to effectuate repairs did not rise to the level of screaming my frustration at the person on the other end of the phone, I realize the potential for such incidents in here profession are always there, yet there was never a hint of exasperation in her voice when she addressed me and my concerns. Everything is a big problem when you don't know anybody in town, but Hilary and Blue Ribbon took my BIG problems and reduced them to a mouthful of gratitude from me. Rossana P. Application On-Line for Home Warranty Coverage Protection
Blue Ribbon Home Warranty, Inc If you have a question, call (303) 986-3900 or Toll Free (800) 571-0475 - Hablamos Espanol We value your referrals! Click here for our referral program.
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